Questions
Questions couples ask first
If yours is not here, write to us and we will answer.
Do you take my insurance?
No. Abide is out of network with every plan, so you pay for each session yourself, and we give you an itemized receipt in case your plan reimburses. We do not take Medicare or Medicaid.
What is a superbill?
It is a receipt with the dates and kind of session and the diagnosis code a plan asks for. Your plan can see that code. Your plan decides whether it pays anything, so ask it first.
What is a good faith estimate?
If you pay without insurance, you have the right to receive a written estimate of your care before you start. We give you one before the first session. If the final bill is $400 or more above it, you can dispute the bill. The estimate is not a contract.
How much does it cost, and how do fees work?
Louise sets your fee by the length of the session, and every session runs 80 minutes. You see your fee in writing before you start. The fees page answers insurance, receipts and estimates, and Louise keeps a small number of reduced-fee times.
Can we pay with an HSA or FSA card?
Yes. They work like any other payment card. If your plan also reimburses, use the itemized receipt as well.
What happens in the first session?
It lasts 80 minutes. Louise listens to each of you, explains how she works and the limits of confidentiality, and asks what you would want from the time ahead. At the end you decide together whether to continue.
How often, and for how long?
Sessions are 80 minutes, usually every week or every other week. Louise sets the pace with you. She does not promise a number of sessions: it depends on what the two of you want to work on.
Are you licensed where I live?
Louise is licensed in Utah. In the office, we see couples from anywhere. By video, you must both be in Utah during the session.
What do I do in a crisis?
Call or text 988, any time. In an emergency, call 911. This site and our messages are not monitored around the clock.
What is confidential, and what are the limits?
What you share stays in the session. The law sets limits: if someone is at serious risk of harming themselves or another person, or if abuse of a child or an older adult is suspected, Louise may have to tell others. She explains this in writing before you start. In couples work, she does not keep secrets between the two of you.
Do you see individuals or teenagers?
No. Abide sees couples only. If one of you wants individual therapy, or you are looking for help for a son or daughter, Louise will give you the names of colleagues.
What is your cancellation policy?
We ask for 24 hours' notice to change or cancel a session. Without notice, the session may be charged. We tell you in writing before you start.
Is there a question left?
Write to us. Louise reads every message herself.